Suniway Privacy Policy

1. Introduction

Suniway ("we," "our," or "us") is committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you apply for our broadband services or interact with us. We understand the importance of privacy for all members of the household, including children.

2. Information We Collect

We may collect the following types of information:

• Personal Information: This includes your name, address, contact details, date of birth, identification numbers, and payment information.
• Service Usage Information: Data related to your use of our broadband services, including your internet usage patterns, IP address, and connection logs.
• Technical Data: Information about your device, network, and the configuration of the services we provide to you.
• Communication Records: Records of your communications with our customer service, including emails, call recordings, and chat messages.

3. How We Use Your Information

Your information is used to:

• Provide and Manage Services: To install, configure, and maintain your broadband connection.
• Billing and Payments: To process payments, manage billing cycles, and communicate with you about your account.
• Customer Support: To assist you with any issues or inquiries you may have regarding our services.
• Service Improvement: To analyze service usage and improve our network, products, and customer experience.
• Legal and Regulatory Compliance: To comply with legal requirements and to protect our rights and interests.
• Safety and Security: To monitor and protect the network against unauthorized access, threats, and misuse.

4. How We Share Your Information

We may share your information with:

• Service Providers: Third-party vendors who help us deliver services, such as installation contractors, payment processors, and technical support teams.
• Legal Authorities: When required by law, regulation, or legal process.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
• With Your Consent: With your explicit consent for specific purposes.

5. Data Security

We implement industry-standard security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. This includes encryption, secure access controls, and regular security audits. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Once your information is no longer needed, we will securely delete or anonymize it.

7. Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request corrections to any inaccurate or incomplete information.
• Deletion: Request the deletion of your personal information, subject to legal obligations.
• Objection: Object to certain types of data processing, such as marketing communications.
• Data Portability: Request that we transfer your data to another service provider.

8. Children's Privacy

We recognize that children may use our broadband services as part of a household. While we do not specifically target children under 18 for data collection, we are committed to protecting the privacy of all users. Parents or guardians should monitor their children's internet usage and make informed decisions about sharing personal information online.

9. Cookies and Tracking Technologies

We use cookies and other tracking technologies on our website to enhance your browsing experience, analyze site traffic, and for advertising purposes. You can control the use of cookies through your browser settings, but please note that disabling cookies may affect the functionality of our website.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, Continued use of our services after the changes have been made will constitute your acceptance of the new policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: