1. Introduction
These Terms and Conditions ("Agreement") govern your use of Suniway's broadband services ("Service"). By using our Service, you agree to comply with all the terms outlined in this Agreement.
2. Definitions
- "Customer": The individual or entity that subscribes to the Service.
- "Service": The broadband internet service provided by Suniway.
- "Equipment": Any devices or hardware supplied by Suniway for the purpose of accessing the Service.
3. Service Provision
- Eligibility: The Service is available to individuals or entities located in Suniway's coverage areas.
- Service Activation: Service will be activated following a successful installation at the customer’s premises.
- Service Limitations: Service quality may be affected by factors such as location, equipment, and network conditions.
4. Use of Service
- Permitted Use: The Service is intended for personal or business use only. Any unlawful use is strictly prohibited.
- Prohibited Activities: Activities such as hacking, spamming, or distributing malware using the Service are forbidden.
- Bandwidth Usage: Customers must adhere to any bandwidth usage limits applicable to their plan.
5. Customer Responsibilities
- Account Security: Customers are responsible for maintaining the confidentiality of their account information.
- Equipment Care: Customers must ensure that all Suniway-provided equipment is used properly and returned in good condition if required. Exceptions include buyout of equipment.
- Payments: Customers agree to pay all applicable fees for the Service, including installation and monthly charges.
- Acceptable Use: Customers must use the Service in accordance with all applicable laws and regulations. Any misuse, including illegal activities, is strictly prohibited.
- Reporting Issues: Customers are responsible for promptly reporting any issues with the Service or equipment to Suniway’s customer support.
- Legal Compliance: Customers must comply with all relevant local, national, and international laws, including those related to data protection and privacy.
6. Billing and Payment
- Billing Cycle: The billing cycle is monthly, and payment is due on the specified due date.
- Late Payments: Late payments may result in service suspension and additional fees.
- Disputed Charges: Any disputes regarding billing must be raised within 30 days of the charge.
7. Equipment
- Ownership: Suniway retains ownership of any equipment provided unless otherwise purchased by the customer.
- Maintenance: Customers are responsible for the proper maintenance of the equipment.
- Return of Equipment: Upon termination of Service, customers must return the equipment or face additional charges.
8. Service Suspension and Termination
- Suspension: Suniway may suspend the Service for non-payment, breach of this Agreement, or other valid reasons.
- Termination by Customer: Customers may terminate the Service by providing notice as specified in their plan.
- Termination by Suniway: Suniway reserves the right to terminate the Service for breach of this Agreement or other valid reasons.
9. Privacy Policy
- Data Collection: Suniway collects personal data in accordance with its Privacy Policy.
- Data Use: Personal data will be used to provide and improve the Service, and for other purposes as described in the Privacy Policy.
- Data Protection: Suniway implements measures to protect customer data from unauthorized access.
10. Liability
- Limited Liability: Suniway is not liable for any indirect, incidental, or consequential damages arising from the use of the Service.
- Service Interruptions: Suniway is not responsible for interruptions to the Service caused by factors beyond its control.
- Indemnification: Customers agree to indemnify Suniway against any claims arising from their use of the Service.
11. Dispute Resolution
- Negotiation: Any disputes arising under this Agreement will first be resolved through negotiation.
- Arbitration: If negotiation fails, disputes may be resolved through arbitration in accordance with local laws.
12. Governing Law
This Agreement is governed by the laws of the Philippines.
13. Amendments
- Right to Amend: Suniway reserves the right to amend this Agreement at any time.
- Notification: Customers will be notified of any amendments, which will take effect upon continued use of the Service.
14. Contact Information
For any questions or concerns about these Terms and Conditions, please contact Suniway at cust@suniway.ph.
15. Agreement Acceptance
By using the Service, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.
