FAQ

No limit.

If you need to upgrade or downgrade, you only need to subscribe to a plan with higher or lower performance. The plan you are currently using will be suspended and stored immediately, and the new subscription will take effect immediately. When your new subscription is not renewed, the stored plan will be used automatically. Subscribe until the remaining time is fully used.

Support can be obtained by:
1. Email: cust@suniway.ph
2. Customer Service Hotline: +639171818688

Yes, the WiFi AP/Router has a built-in 4 Ethernet ports.

As long as you keep enough promotions in your suniway wallet balance, the balance renewal plan will be automatically deducted on the closing bill date.

You can log in to https://my.suniway.ph/ to check your current balance or bill status.

suniway will not charge any fees, but you may be charged when you use online payment, depending on the channel you use.

For your service connection to be restored, please ensure that balance has been paid in full. After paying in full, kindly send us proof of payment via email：cust@suniway.ph and our Customer Care representative will get in touch with you to process your reconnection request. For your service connection be restored, please ensure that balance has been paid in full. Reconnection will automatically apply once payment has been posted in our system.

If you don't have internet access, here's a basic guide to troubleshooting.
1. Check if you have successfully connected to suniway WiFi
2. Log in to suniway Portal and check if you have an active subscription.
3. Verify that other devices connected to suniway WiFi can access the internet.
4. If necessary, you can contact customer service through the service hotline: +639171818688